Privacy Policy

1. Captify.live's commitment to privacy

Captify.live (trading as Captify.live, Captify.live and CalGen.AI) is committed to protecting the privacy of individuals whose personal information we collect and handle in the course of the business.

This Privacy Policy explains how we collect, use, disclose and store personal information in accordance with the Privacy Act 1988 (Cth) and the Asia Pacific Privacy Principles (APPs) contained in Schedule 1 of that Act.

2. What personal information we collect

Personal information is collected that is reasonably necessary for the business activities. This may include:

From clients and Inquirers

• Name, email address, phone number and organisation
• Billing and payment information (processed securely via Stripe — we do not store card details)
• Matter details, hearing dates and transcription requirements
• Correspondence and communication records

From Shearwater Transcriber purchasers

• Name and email address provided at purchase
• ABN or tax number (if provided for business purchase)
• Machine ID generated locally for licence activation (this is a non-identifiable hash)
• Licence status and activation records

From website visitors

• Contact form submissions including name, email and message content
• Standard web server logs (IP address, browser type, pages visited) for security purposes
• Website analytics data collected via Google Analytics 4, subject to your consent (see Section 5 below)

3. How Captify.live uses personal information

Personal information is used for the following purposes:

• Delivering court reporting, captioning, Hansard and transcription services to clients
• Processing purchases and activating Shearwater Transcriber licences
• Responding to enquiries and providing customer support
• Issuing invoices and processing payments
• Complying with legal and regulatory obligations
• Improving Captify.live's services and software
• Communicating service updates or changes relevant to engagement with Captify.live

Personal information is not used for unsolicited marketing without consent, and we do not sell personal information to third parties.

4. Disclosure of personal information

Personal information may be disclosed to third parties in the following limited circumstances:

• Stripe Inc. — for payment processing. Stripe's privacy policy governs the handling of payment data.
• Xero Asia Pacific Pty Ltd — for accounting and invoice management.
• Railway (infrastructure provider) — our licensing server is hosted on Railway's infrastructure in accordance with their data handling policies.
• Google LLC — for website analytics via Google Analytics 4, where the visitor has provided consent (see Section 5 below).
• Legal requirements — where disclosure is required by law, court order or regulatory authority.

Captify.live does not disclose transcript content, hearing recordings or client matter details to any third party without explicit client consent or legal compulsion.

5. Website analytics and cookies

This website uses Google Analytics 4 to understand how visitors interact with our content. Google Analytics 4 is a service provided by Google LLC.

What we collect via Google Analytics

• Pages visited and time spent on each page
• Approximate geographic location (country and city, derived from IP address)
• Device, browser and operating system type
• Referral source (the website or search engine that sent you to us)
• Interactions with specific elements such as clicks on download links or calls to action

What we do not collect

• We do not collect or attempt to identify individual visitors by name, email, employer or any other personally identifying information through analytics
• We do not use advertising cookies, remarketing cookies or tracking pixels from advertising platforms
• We do not share analytics data with third parties beyond Google as our analytics processor

Consent and cookies

• Analytics cookies are only placed in your browser after you click Accept on our consent banner
• If you click Reject, no analytics cookies are set and no data is sent to Google Analytics
• Your choice is remembered for this browser. You can change it at any time by clearing your browser's local storage for this site

Data transfer and retention

• Google Analytics data is processed by Google LLC, which may transfer data to servers in the United States under Google's standard contractual clauses
• IP addresses are anonymised before storage (the last octet is truncated)
• Google Analytics data is retained by Google for 14 months, after which it is automatically deleted

How to opt out

• Click Reject on our consent banner
• Install Google's official Analytics Opt-out Browser Add-on available at tools.google.com/dlpage/gaoptout
• Use your browser's Do Not Track or private browsing mode (some features may be limited)

6. Data storage and security

Personal information is stored on secure servers located in Asia Pacific or with providers who maintain equivalent security standards. Website analytics data collected via Google Analytics is processed and stored by Google LLC, which may store and process data in the United States. Google acts as our data processor under standard contractual clauses. Reasonable technical and organisational security measures are applied to protect personal information from unauthorised access, disclosure, alteration or destruction.

Shearwater Transcriber's licensing data is stored on our Railway-hosted server with encrypted communications. Audio files processed by Shearwater Transcriber are never transmitted to our servers — all AI processing occurs locally on the user's machine.

7. Access and correction

You have the right to request access to personal information we hold about you, and to request correction of any information that is inaccurate, incomplete or out of date.

To make a request, please Contact Captify.live using the details below. We will respond within a reasonable timeframe and in accordance with obligations under the Privacy Act 1988 (Cth).

8. Complaints

If you believe Captify.live has breached the Asia Pacific Privacy Principles or this Privacy Policy, please Contact Captify.live in writing. Captify.live will investigate your complaint and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Asia Pacific Information Commissioner (OAIC) at www.oaic.gov.au.

9. Changes to this policy

Captify.live may update this Privacy Policy from time to time. The current version will always be available on this page with the date of last update clearly noted. Continued use of Captify.live's services following any update constitutes acceptance of the revised policy.

10. Contact Captify.live

For privacy-related enquiries, please use the contact form on our website.